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FoodDays & ptoBay

Why won’t my credit / debit / payment go through?

There can be many reasons why a payment can be declined. Most have nothing to do with a persons creditworthiness or their account balance. The most likely are caused by our keen eyed payment gateway:

  • Address:
    • The address that you use should be the address the credit card company has on file, it’s usually the billing address and may be an old previous address if you’ve recently moved.
  • It’s just new:
    • Sometimes, if you’ve never used our platform before it may trigger a risk filter at your bank – you can call them to ‘ok’ us or, often they’ll send a text or email that you can reply to and try again.
    • A long day on the credit card can sometimes trigger extra cautious behavior as well. You can wait a little while and try again.
  • Location, location, location:
    • To help protect against fraud, we only accept payments from US based banks and within the continental US. I’m sorry if you’re out of town but, contact us and we’ll see if we can help get a payment through.
  • AMEX
    • We don’t accept AMEX directly. Unfortunately, they charge more for processing than we charge for the whole FoodDays service! If you want to pay by AMEX, you can link the card to your PayPal account and make a payment through PayPal.
  • Technology
    • When the plugs fall out, it sometimes just doesn’t work! If you can’t complete the payment and all of the above seem correct, reach out to us and we’ll dig in and find out what needs plugging back in.

 

myFoodDays LLC

141 Old Stirling Road, Warren, NJ 07059

+1.844.693.6633

[email protected]